The information that we will need, so that we can help you is:
- Your personal details
- What's gone wrong
- What you want us to do to put things right
If your complaint is in relation to a regulatory matter, then the complaint will be investigated jointly with our regulatory principal Share In Ltd and we will be working with them to attempt to resolve matters.
If you're unhappy with the outcome of the review, UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of their complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within eight weeks. The FOS can help UK residents with most complaints if you are:
- A consumer
- A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Their phone numbers are +44 (0)300 123 9123 or +44 (0)800 023 4567. You can send an email to: [email protected]
We're here to help. Get in touch and we’ll get back to you as soon as we can.
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